Dear Valued Members,
I want to sincerely apologize for the recent interruption to our digital services. As part of our ongoing commitment to providing secure, reliable, and modern banking tools, White Rose Credit Union and the credit union’s service providers complete scheduled maintenance to upgrade our systems. Unfortunately, the recent upgrade resulted in unexpected downtime.
We understand the inconvenience this caused and recognize that many of our members rely on these services to manage their finances anytime and anywhere. Please know that our team worked diligently with the impacted service provider to restore access as quickly and safely as possible.
While system upgrades are necessary to enhance security, performance, and long-term reliability, we recognize the frustration this disruption caused. We are reviewing the circumstances surrounding the outage and taking additional steps to help prevent a similar disruption in the future.
We appreciate your patience, understanding, and continued trust in our credit union. Should you have any unresolved issues or concerns, please do not hesitate to contact us, and a member of our team will work directly with you to ensure your needs are addressed.
Sincerely,
Bryan Smith
President & CEO
White Rose Credit Union
