Reports to: Information Security Assistant Vice President

Purpose: The IT Manager is responsible for supporting and maintaining the Credit Union’s technology environment to ensure secure, efficient, and reliable operations. This position serves as a primary resource for technical support, technology administration, vendor coordination, infrastructure management, and operational continuity. The role works closely with employees, technology partners, and leadership to provide solutions that support organizational goals, regulatory requirements, employee productivity, and member service excellence.

Duties/Responsibilities:

1. Support and maintain the Credit Union’s technology infrastructure to ensure systems remain secure, stable, and operational.
2. Provide technical support and troubleshooting assistance to employees, Board members, and Supervisory Committee members in a professional and timely manner.
3. Serve as a primary point of contact for technology-related issues and coordinate resolution efforts with internal and external resources.
4. Monitor technology systems and proactively identify opportunities to improve performance, efficiency, security, and reliability.
5. Coordinate and maintain relationships with technology vendors, managed service providers, software providers, telecommunications partners, and other third-party technology resources.
6. Assist with planning, implementation, testing, and deployment of new technologies, upgrades, and system enhancements.
7. Support the administration and maintenance of user accounts, system permissions, authentication methods, and access controls.
8. Maintain technology inventory records, equipment lifecycle management, licensing records, and system
9. Support and administer workstation, laptop, mobile device, server, and peripheral device operations throughout the organization.
10. Assist in maintaining network connectivity, communication systems, and technology infrastructure supporting branch and corporate operations.
11. Monitor technology alerts, investigate issues, and escalate incidents as appropriate to ensure timely resolution and risk mitigation.
12. Assist in maintaining cybersecurity controls and technology safeguards designed to protect organizational systems, data, and member information.
13. Support business continuity, disaster recovery, and operational resiliency initiatives by participating in testing, documentation, and recovery activities.
14. Coordinate with internal departments to identify technology needs and recommend solutions that improve operational effectiveness and member service.
15. Assist with the implementation and administration of technology policies, procedures, and
16. Maintain knowledge of evolving technology trends, cybersecurity risks, and industry best practices relevant to the Credit Union.
17. Contribute recommendations regarding technology purchases, system improvements, and infrastructure
18. Assist leadership in gathering information and planning for technology-related operational and capital
19. Support system integrations and technology resources utilized by the Credit Union to ensure reliable employee and member access.
20. Participate in technology projects and strategic initiatives designed to improve organizational effectiveness and service delivery.
21. Deliver training, guidance, and support to employees on technology resources, security awareness, and technology best practices.
22. Maintain confidentiality of sensitive member, employee, and organizational
23. Provide leadership by exemplifying WRCU’s Core Values, Vision, and
24. Participate in community and volunteer involvement
25. Maintain an organized, safe, and professional work
26. Perform other duties as assigned.

Experience:

• Minimum of two years of information technology experience or an equivalent combination of education and experience.
• Experience supporting end-user technology, business systems, networks, or infrastructure
• Experience within a financial institution, credit union, or highly regulated industry
• Experience working with third-party technology vendors and service providers
• Experience supporting cybersecurity, infrastructure, and technology operations

Skills:

• Strong analytical and problem-solving
• Ability to diagnose technical issues and develop effective
• Strong verbal and written communication
• Excellent customer service and relationship-building
• Ability to manage multiple priorities and meet
• Ability to work independently and collaboratively within a team
• Strong organizational and documentation
• Ability to maintain confidentiality and exercise sound
• Working knowledge of computer systems, networking, security principles, and business technology
• Proficiency with Microsoft Office applications and related technology

Education required:

• Associate degree in Information Technology, Computer Science, Cybersecurity, Business Technology, or a related field preferred.
• Equivalent combination of education, training, certifications, and experience may be

Physical Requirements:

• While performing the duties of this job, the employee is required to sit, stand, walk, bend, reach, and use hands and fingers throughout the workday.
• The position requires frequent use of computers, telephones, and other office
• The employee may occasionally lift, move, or transport technology equipment weighing up to 50
• Specific vision abilities include close vision, distance vision, and the ability to adjust
• Occasional travel between locations, training events, or vendor meetings may be
• Occasional evenings or extended work hours may be required to support technology projects or operational needs.

Work Environment:

• The work environment consists primarily of a professional office setting with moderate noise levels associated with employee interactions, office equipment, and technology systems.
• The position may occasionally require work in server rooms, equipment closets, branch locations, or other operational areas while supporting technology infrastructure.

You can apply to any of our listed positions by filling out the online application, you can submit your resume to employment@whiterosecu.com, or you can pick up an application at any of our convenient locations.

The length of the hiring process depends on the position and operations of the credit union. Once applications are reviewed, initial candidates will participate in a brief phone interview. Following a successful phone interview, applicants will be invited to an in-person interview.

The credit union welcomes new team members with a friendly, in-person orientation process. New employees will begin their training at our Corporate Office and may spend up to three weeks with our dedicated Training Specialist depending on experience and the position. The program includes a mix of hands-on and online course training.

Team members will continue training in their respective department or branch following their time at our Corporate Office. We are proud of the inclusive, helpful, and safe work environment that is fostered for our new team members as they begin their #WhiteRoseCU Careers.

As part of our commitment to education and our community, we are happy to set-up job shadowing for both external and internal candidates.

We also offer customizable internships for local students. Please reach out to marketing@whiterosecu.com to learn more.